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If there is a problem with the goods please contact us to discuss the matter further.
If the goods are found to be faulty within a reasonable time after delivery, you may reject them and claim a full refund. If the fault is found later on, or if you delay in making a complaint, you will still be entitled to a repair or, if a repair cannot be done without causing you significant inconvenience, a replacement. If a replacement is not available, you may claim a part or full refund of your money.
Please see Returns Process for further details.
No claim for faulty goods can be made if any of the following applies: damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not heeding, or incorrectly heeding the user/washing instructions.