Frequently Asked Questions

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Here you can find answers to questions frequently asked about affiliateprint.co.uk. From delivery to design, products to packaging, our FAQs below should help you. We hope this gives you the answers you need, but if you can’t find what you are looking for, Just Ask Us 🙂

Who is behind Affiliate Print?

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Affiliate Print is a trading name for ProwessInception Limited. ProwessInception Limited is registered in England and Wales. Company No. 08192397

Address:
St. Andrews Mill
Legrams Ln.
Bradford, West Yorkshire
BD7 2EA
Telephone: 01274 925 373
Email: info@affiliateprint.co.uk

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When can I contact Customer Service?

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The operational hours of our customer service department are 8am till 5pm Monday to Friday. The customer service department remains close during weekends.

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Which days we do not count as working day?

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We are ready to help you, including on holidays. We are only closed on the following days:

  • January 1 – New Year
  • December 25 – Christmas Day
  • December 26 – Boxing Day
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Where can I find your Terms and Conditions?

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Our terms and conditions can be found here. Not finding what you’re looking for? You can always call us 01274 925 373, or drop us an email at info@affiliateprint.co.uk. We’re happy to help.

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What do I do if there is something wrong with my order?

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We work hard to make sure you order is produced to our highest standards. In the unlikely event that you find something wrong, please contact us and explain the issue. We’ll do our best to resolve it to your satisfaction.

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Can I cancel my order?

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Once you’ve checked out from your shopping basked and have made the payment online on our website, your order will begin our automated production process. As we’re manufacturing something just for you, it’s not possible to cancel your order once we begin.

In case, you have opted to make payment via Faster Payments to our bank account. We will only change the status of your order until we receive the payment with zero balance. Once the order status is changed, it is unlikely possible to cancel the order.

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Can I request to hold my order because I've just witnessed a mistake in my artwork?

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Please carefully check your design and content. Before processing your order for print, the first set of human eyes proof-reading your design will be your owns. We don’t want you to be sad. So please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error after you’ve ordered, then we’re sorry that we won’t be able to rectify it.

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I am not satisfied, what can you do for me?

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When you are not completely satisfied, please inform us as soon as possible, so we can search for an appropriate solution with you. If you are satisfied, we are satisfied! It is possible to file a complaint through the Customer Service section on our website.

If you do not have a complaint, but you think we can improve our service in another way, please let us know through our feedback form. We’re always eager to hear your thoughts and feedback!

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Where do I upload pictures for a complaint?

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Do you want to submit a complaint? We always ask you to include photos with the complaint. You can upload one or more pictures in the complaints form.

For cases where multiple items are affected, you must include an image showing at least 10 affected products in one image.

If this doesn’t work for any reason, please email your pictures, including your order number and a description of the problem to complaint@affiliateprint.co.uk.

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I submitted a return request. How can I send a sample?

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Want to return something? To expedite the process, we request that you always upload photos which clearly show the errors or damage in your print materials when you submit a complaint to us. You can do this through our online complaints form on our website. For cases where multiple items are affected, you must include an image showing at least 10 affected products in one image.

In some cases (such as incorrect colours) we will ask you to send a sample.

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For how long after my order has been delivered can I submit a return request?

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Have you got a complaint about an order? You can still contact us about it for up to 3 working days after the defect has been discovered.

Please note: Affiliate Print cannot be held responsible for damages to the product caused by incorrect use, weather, or wear and tear.

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My Track & Trace reports: 'Invalid address'. What now?

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This message will be shown when your delivery address is incomplete or unknown. The transporter will re-deliver your order as soon as we receive a new address.

Correct address

Please check whether your entered address is correct. You can find this address in your confirmation email.

Alternative address

Should your address be incorrect, please enter an alternative one. Please contact us via our contact page. Do not forget to include your order number too.

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I would like to have my print work delivered early. Is that possible?

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Most of the time, your print work can be delivered earlier than the budget delivery time. In that case, you can choose faster or even a next day delivery when placing your order. If you can not see this option, this means your print work can not be delivered earlier than stated.

Timed delivery
We cannot guarantee a specific time that your order will be delivered. Our contracted delivery couriers will deliver your order depending on the route that they plan for that specific day.

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Can I use a PO Box / freepost as delivery address?

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No, that is not possible. Our deliverers do not deliver to PO boxes, freeposts and NAPO-addresses (military addresses). Ensure that you always provide your home or office address.

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Can I still change my shipping address after placing my order?

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Your order will in many cases proceed quickly to production. In some cases it is still possible to change your shipping address. If this is the case, contact us via our contact page. It is definitely not possible to change your address after your artwork files have been approved, and the status of your order changes to ‘Your order is in production’.

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Can I have my order delivered to a different location?

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Yes, of course you can have your order delivered elsewhere! Is your order not for yourself, or are you not present at your own address to receive the delivery? Then you can enter a different delivery address to which your order will be delivered. This address you can fill in at “Shipping Address” in your check out steps.

If you’ve already placed an order, you can change the delivery address up until the status of your order is ‘Your order is in production’. Once your order has this status, the delivery address can no longer be changed.

You can change the delivery address of your existing order in the ‘My account‘ section of our website. Simply find the order you’d like to change, and click on the button that says ‘Change delivery address’.

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Why do I pay express costs to get my printed products delivered faster?

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We combine a lot of orders together on one large press sheet. This will produce less waste, so therefore it is better for the environment and also gives us the opportunity to offer you the lowest prices. When we can choose the day to schedule your order, we can arrange the press sheets more efficiently. This prohibits waste and results in huge savings.

Will you give us the time? We will not charge you any extras and you will get your printed products for one of the lowest prices in the UK. Do you want your printed products delivered faster? We will start the presses earlier and will give more priority to your order, while also sending it with a faster delivery method. These combined costs is what makes the cost higher for an order with a faster delivery.

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What time will my order be delivered?

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As soon as we have attached the shipping label to the box, it’s picked up by the delivery company. Once they’ve scanned it at their sorting warehouse, you will receive an email which contains the track-and-trace code, with which you can track your order. Usually this email will be sent around midnight on the day of dispatch. Deliveries are made daily from 08:00 until 18:00 for businesses and until approximately 20:00 for individuals. The time of the delivery depends on the route that the delivery company schedules for that day, so we cannot specify an exact time.

For the most up to date information, please check your track-and-trace link in your email.

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What happens to my parcel when I am not present at the time of delivery?

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In your track-and-trace you can see the carrier your parcel has been sent with. Depending on the carrier, different situations can occur:

DHL and UPS usually deliver most orders to our valued customers.

If the addressee is not home at the time of delivery and they can also not deliver the parcel to the neighbours, then they will leave a note and will try again later (with a maximum of three attempts). If they cannot deliver the parcel after four attempts, or if the parcel is refused, it will return it to the sender.

Please note: For the most up to date information, always check your track-and-trace link in your email. This will inform you exactly what has happened with your parcel if you did not receive it on the day you expected.

In most cases, you should also receive a note in your mailbox to inform you that the courier tried to deliver your package, but there was no one home. It will contain further instructions for you. If you did not receive this, please check your track-and-trace link in your email.

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How do I change my account details?

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When you sign in to your account, click the My Account link on the top navigation bar. Here you can change your password, contact details, and the billing and shipping address. If you forget your password, don’t worry it happens to all of us! You can get a reminder by clicking the forgotten your username or password link on the sign in page.

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How do I know about the status of my order(s)?

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Nevertheless the most important question from all of our prestigious customers. You can view the status about your order(s) from the My Account  link at the top navigation bar. Here, you can click on the Orderbutton to view a list of all the orders you have placed with us since today. Click on the View button against any order that you are seeking the updated status for.

Furthermore, as soon as any status of your order changes, we inform our customers by directly sending a status update email. If you can not find the email in your inbox, please check the junk or spam as sometimes emails ends up in going to spam or junk box.

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How much does delivery cost?

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The delivery cost is pre-added on all of our products.  While on the product page, you can see by changing the delivery methods from Standard to Express or from Express to Standard that the expected delivery date changes. This is because our Standard shipping takes a bit longer than Express.

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How can I pay?

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We accept payment in the form of cheques, debit cards or Faster Payments (paying directly into our bank account either online from your online banking or via visiting a nearest branch of Santander. We bank with Santander)

We also take credit cards (a 2% surcharge can apply). We require full payment before we start work. All our online payments are conducted through one of our trusted and secure online payment gateways; PayPal or Stripe (a 2% surcharge apply)

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What if my order is delivered later than I expected?

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If the order is not delivered when you were expecting it to be, there could be a numerous reasons;

– Your digital proof was not approved before the stated deadline for that day’s print run.
If your digital proof was not approved on time, your delivery date will change. To avoid any inconvenience, please always keep track of your orders through the ‘my account’ section on our website, and check your emails regularly for any digital proof emails after placing an order with us.

– Your payment is not received in time or is partially paid if paid via Faster Payment to our bank account. In this case, our team will notify you as soon as we are made aware of this situation. We only process print orders if the payment is made with absolute zero balance.

– Your order was delayed while in transit with a courier due to an unexpected situation. 
If a courier company experiences an unexpected delay this could change the expected delivery date of your order. You can always find the most up to date information through the track and trace link that you are emailed upon dispatch of your order.

Affiliate Print cannot be held financially liable for delays due to a carrier, however we will always do our best to help you by liaising with the carrier and assisting in any way we can to get your order delivered to you as fast as possible.

That being said, over 97% of our orders are delivered early or right on time, so don’t worry about a thing!

Still not sure why your order is delivered later than expected? Please contact us and we’ll assist you further.

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How can I make sure my order gets delivered?

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We’ve chosen to deliver our products through reliable international carriers such as UPS and DHL. For local rush deliveries using couriers, we also work with fixed providers to ensure optimal reliability, however this option is only available in some cases.

We send our customers a track-and-trace link by email to allow you to see the progress of your delivery. It is sometimes possible that a delivery time cannot be met by a carrier. In such cases, it is not always immediately clear what the cause is of the late delivery and sometimes a package may be temporarily untraceable.

We always attempt to find out the cause and to either solve the issue, or offer you an alternative. As we cannot control the actual operations of these providers, we cannot guarantee these. We therefore advise you to order in a timely manner and ensure you have a few extra days whenever you need the print material to be done by a certain date.

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Company Information

Affiliate Print

Customer Service

Holidays

Terms & Conditions


Returns & Refunds

Wrong Order

Cancel Order

Order on-hold

I am not satisfied

Complaint

Return Order


Customer Services


Dispatch & Delivery

Track & Trace

Express Delivery

Time of delivery


Popular Questions

Account Details

Order Status

Delivery Cost

How to pay

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